Shopping at Acorns and Twigs is easy and secure! Placing an online order requires just a few steps:

- Select an item you would like to purchase, and then click the Add to Cart button from the product detail page.

- You can then choose to continue shopping or go directly to Checkout.

-Once you are finished shopping, click on Shopping Cart at the top right corner of the page, and follow the prompts to check out. 

- You will receive an email confirming your order that includes your order number. 

Note: Acorns and Twigs reserves the right to refuse or cancel any order. Acorns and Twigs, at our own sole discretion, may limit or cancel quantities purchased by a single person, shipping/billing address, or per order. If your order is cancelled, we will do everything we can to notify you using the email address or telephone number provided at the time of order placement.

Also note, you are charged immediately upon placing the order, this saves your spot in line.

If you have set up an account with Acorns and Twigs, you can sign in to check your order status.

Once your order ships, you will receive a shipping notification that includes tracking information.

You can track your shipment through the carrier using this information.

Acorns and Twigs accepts all major credit and debit cards including the following:

- Visa

- MasterCard

- Amex

- JCB

- Discover

- Diners Club

We also accept 

- Amazon Payments

- Apple Pay

- Paypal

Gift Cards can be used to pay for your order.

Please note, you are charged immediately upon placing the order, this saves your spot in line.

Our current turn around time is 1-3 business days for most items.

Your business is important to us, and we make every effort to process your order as quickly as we can.

Acorns and Twigs takes your security seriously.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

In the unlikely event unauthorized charges do appear on your account as a result of shopping at AcornsAndTwigs.com, you should notify your credit card provider immediately.

For complete information on our security measures, please refer to our Privacy Policy.

When you register, we collect your first and last name, mailing address, phone number (optional), and email address. This information is used to respond to your requests, contact you if necessary, and, if you wish, send you emails or mail about sales, promotions, and other special events.

Please view our Privacy Policy for complete information.

Yes! We can take your order over the phone at 641-630-1850 during business hours.

If you see the pre-order button on the product page, you are able to purchase an out of stock item, and we will ship as soon as the item is available.

Please note, you are charged immediately upon placing the order, this saves your spot in line.

Some items are marked as sold out, and cannot be pre-ordered at this time. This is because we cannot confidently expect the item to be restocked in a timely manner. Please check the website often for restocks!

If we believe an item will remain out of stock longer than 8 weeks, we reserve the right to cancel and refund the item.

Once your order has been submitted we are unable to make any changes. Please double check that your shipping and billing information is correct before placing your order.

For further questions, feel free to contact us, I'm sure we can find a solution.

We sincerely apologize for any inconvenience this may have caused. We do everything we can to ensure your experience at Acorns and Twigs makes your life just a little easier, and your satisfaction is important to us. Please contact us for inquiries on your shipment.

Please Note: we can not accept any returns on our flutes, due to hygiene reasons.

Let's give it another 24 hours. Sometimes the tracking gets ahead of the package (odd I know).

Often in situations like this, the package does end up getting delivered the next day.

If it still isn't in your hands after 24 hours, please feel free to contact us.

If your package has shown no movement on the tracking page for over two weeks, then please reach out to us.

If you purchased package protection, we will reship your order.

If you did not puchase package protection, then you will need to reach out to the post office or UPS and file a claim, as we cannot be held responsible for their mistake of loosing your package.

If your order content was damaged in-transit please contact us to report a damaged shipment.

We apologize for any inconvenience this may have caused. We want to ensure that your experience at Acorns and Twigs makes your life just a little easier, and will do everything we can to remedy the situation as soon as possible.

If you purchased package protection, we will reship your order.

If you did not puchase package protection, then you will need to reach out to the post office or UPS and file a claim, as we cannot be held responsible for their mistake of damaging your package.

Please Note: we can not accept any returns on our flutes, due to hygiene reasons.

It is possible your shipment was split based on product availability, and that the missing items will be shipped when they become available. Your shipment confirmation will include a list of all products included in your shipment. To track your order, please use our Order History by signing in to your account.

Please contact us to report an incomplete shipment, and we will check the status of your missing items.

It is most helpful to have pictures of the packing slip, the package and the contents when investigating what happened to your order. Sending us those right away will speed things up!

We apologize for any inconvenience this may have caused. We do everything we can to ensure that your experience Acorns and Twigs makes your life just a little easier, and will do everything we can to remedy the situation as soon as possible.

Yes! We ship internationally. Please understand that custom charges are the buyer's responsibility and that packages traveling overseas can take up to 6-10 weeks.

Feel free to contact us, maybe we can find a solution.

Your satisfaction is of the utmost importance to us, and we do everything we can to ensure that your experience at Acorns and Twigs makes your life a little easier.

Note: we can not accept any returns on our flutes, due to hygiene reasons. And digital items are also non refundable, due to the nature of the product.

Please read our Return Policy for more information.

To report a problem please contact us here.

To clarify we do not process exchanges. Instead, we have a return and repurchase process. You return your item(s) then you can reorder at your convenience. This way you are not required to wait for your item(s) to be returned to get your new items without the risk of them selling out.
Please note, according to our return policy the buyer is responsible for return shipping and original shipping is non refundable.

Once we received the item(s), and we have inspected them for "still new" qualities we will issue a full refund, exclusive original shipping costs.

If returning by mail, please send the following information with your return: Billing name, address, telephone, order number (if known), and reason for return. Mail your shipment to:

Acorns & Twigs

PO Box 171

Centerville, IA 52544

For more information, please refer to our Return Policy.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Please Remember, due to hygiene reasons, we can not accept returns on any of our flutes.

For more information, please refer to our Return Policy.

Acorns and Twigs is committed to quality products. Any product with a quality defect can be returned for a full refund, or contact us to make arrangements to return the item to us by mail.

Please Note: we can not accept any returns on our flute

You can sign up to receive emails by entering your email at the bottom of our website. Look for the "Get Connected" box.

By signing up for an account here you can receive coupons and special offers available only to registered users.

Please know that we do not rent, sell or exchange e-mail addresses - unless you ask us to. Additionally, we will always provide you with the opportunity to 'opt-out' if you no longer wish to receive future e-mails.

You can change your email preferences by selecting the Unsubscribe link at the bottom of any email you receive from Acorns and Twigs.

Please know that we do not rent, sell or exchange e-mail addresses - unless you ask us to. Additionally, we will always provide you with the opportunity to 'opt-out' if you no longer wish to receive future e-mails.

You can have a link to reset your customer account sent to your email address by selecting the Forgot Password link here or at the very bottom of our websites, where the My Account link is located.

We use cookies and other technologies to collect non-personally identifiable information for a variety of purposes, such as to improve the design and content of our website and to enable us to provide a more personalized experience when you browse our sites and keep you up to date on products, promotions, and other email communications that may be of interest. If you disable cookies you may not have access to some features on our websites.

You may opt out of our promotional communications by following the instructions outlined in any communications you receive from us. Please note that we will always confirm your order and shipment status via email when you make an online purchases with us. Due to lead time of direct mail, you may receive 1-2 additional mailings after your request is processed. We apologize for the inconvenience.

For complete information regarding the usage or your personal information, please refer to our Privacy Policy.

You may update your email and mailing address by changing it in the "My Account" area.

Most likely, nothing is wrong. All website pages are subject to change, so the URL may be outdated, or the link may be incorrect. Changes happen more frequently with product pages, as we sell out of styles, update sales, and add new products. If you are searching for a specific product, please use ourSearch page, or to browse, please visit the AcornsAndTwigs.com homepage.

For any technical difficulties you are experiencing with our website, please contact us or try back in an hour or so.

Also, our experience shows that using a different device and/or browser helps. Google Chrome is a tried and true option.

If you have correctly entered all your information and are unable to complete the checkout process, we may need further information for our security check. Please contact us to verify your information so that we can process your order.

We work to make gifting easy for all your special occasions, and are here to help. If you need further assistance or recommendations, please contact us for help.

Also consider an Acorns and Twigs Gift Card for an easy gift that everyone will appreciate.

We're happy to send your gifts directly to friends and family! We offer gift wrapping at a charge of $5 per item. Items that are gift wrapped will be removed from the protective plastic, wrapped in decorative paper, and delivered with a hand written gift message from you. The gift receipt sent to the recipient will not display the pricing information.

Simply click on this link and add our wrapping service to your cart. When you check out be sure to remember to enter a short, personalized message in the "Order Notes" box and we'll include it for your recipient. Then proceed to Check-Out and in the "shipping address" section simply enter the gift recipient's information. We never include pricing information inside your box!

We're happy to send your gifts directly to friends and family! We offer gift wrapping at a charge of $5 per item. Items that are gift wrapped will be removed from the protective plastic, wrapped in decorative paper, and delivered with a hand written gift message from you. The gift receipt sent to the recipient will not display the pricing information.

Simply click on this link and add our wrapping service to your cart. When you check out be sure to remember to enter a short, personalized message in the "Special Instructions" box and we'll include it for your recipient. Then proceed to Check-Out and in the "shipping address" section simply enter the gift recipient's information. We never include pricing information inside your box!

We also offer e-mail Gift Cards here.

We add products to our online store frequently, and offer new sales and promotions, as well, so check back for new items and great deals!

Another great way to stay informed is to join our email newsletter. By signing up for an account here you will be the first to know when something is new is added to the store!

If you are missing a certain product or service, we welcome all suggestions and recommendations. Please contact us and let us hear your ideas and requests!

If you have a product you'd like us to consider carrying, send your idea to: 

Acorns & Twigs

PO Box 171

Centerville, IA 52544

Please include your name, address, phone/fax # and e-mail address, along with wholesale pricing and information about your company. Our review process can often take 3 to 6 months. We'll send you an acknowledgment email letting you know that we did receive your submission. If we are interested in carrying it, we'll contact you. Due to the number of submissions we receive, we ask that you do not call us to ask about the status of your submission. Samples or photographs sent to us will not be returned to you. Please be sure to include your email address with your submission.

We are in Centerville, Iowa which is in the southeast part of the state, right on the boarder to Missouri.

Yes, currently the subscription is only for the larger 10" PRO size.

We do have the smaller loop box in the planning for a launch as soon as production allows!

Yes! You can easily pause or cancel your subscription at any time.

To pause/skip or cancel, simply log into your account and mange your subscription yourself.

I’ve made a quick video demonstrating how to manage your subscription, including pausing: https://keeponlooping.com/managing-your-kol-subscription/

Your first payment will get charged immediately after you place your order, after that all payments process on the 1st of every month. 

All subscriptions ship by the end of each month. The contents are themed for the following month.

Meaning for example, April's box will ship by end of March. This assures that you will be getting holiday sensitive themes in time to make and decorate before the holiday. This is especially important for holidays like Easter (April 4th) or 4th of July. 

Yes, everything is ready to go and user-friendly!

All you need is a large, 10" PRO sized loom and the tools that come with it (crochet hook and metal hook), which is available in our store, and will be offered to you before you check out to make sure you have everything you need to hit the ground running.

Yes, you'll be able to use your information for the billing portion and add your grandchild, friend, sister etc. in for shipping details. 

If you are purchasing multiple boxes (perhaps one for yourself and one for a friend), we ask you place two separate orders so the shipping labels don't get mixed up. 

We are more than happy to assist you with this, if needed.

Yes, you can log in to your account on the www.acornsandtwigs.com shopping website and update your personal information.

Acorns & Twigs is our main store front, and will be where you place your order for your subscription box (this is helpful incase you also want to order other items in the store, you only need to check out once).

Keep On Looping is a sister company of Acorns & Twigs. Either way, it will be me, Jennifer or Alesha, who can help you. :)

I’ve made a quick video demonstrating how to manage your subscription, including changing your cc info: https://keeponlooping.com/managing-your-kol-subscription/

Please use the contact form below to let us know you'd like to have your subscription canceled and we'll help you out!

Please keep the following in mind:

You may cancel at any time!

Charges are on the 1st of every month, and you will get a complementary email 3 days before the next charge as a heads up.

Once charged, that month's box cannot be canceled/refunded.

So for example, if you send us an email on the 3rd of the month wishing to cancel, it will be effective immediately. You will still get that month's box (since you were already charged for it) but no further boxes.

I'm afraid we cannot accept returns on subscription boxes.